FAQs – Run To Formal
Q: How do I convert men’s shoe sizes to women’s shoe sizes?
As a general guideline, converting men’s shoe sizes to women’s is straightforward: typically subtract one and a half sizes from your U.S. women’s size to find the equivalent U.S. men’s size.
Q: How can I keep my feet from sliding forward in my shoes?
A few different inserts can help prevent friction that causes blisters and help keep feet stable inside shoes. Some people use double-sided tape; if you choose this option, be sure the tape is safe for skin contact.
Q: How do I break in a pair of heels?
Stretch them out gently—even if your feet are narrow, the shoes still need some breaking in. Wear a pair of cotton socks and walk around indoors for about 30 minutes several nights in a row until the shoes stretch comfortably. To reduce slipperiness, you can roughen the soles slightly with fine sandpaper or use non-slip pads that adhere to the bottom.
Q: What should I consider when buying the perfect athletic shoes?
Think about the type of activity you’ll be doing. Running on pavement is different than trail running, which requires heavier tread and more support. If you’re mainly on a treadmill or doing gym workouts, choose shoes that offer good ground contact and flexibility. Shoes vary by manufacturer and model, so you may need to try a half size up or down. Trying on shoes at the end of the day can help, since feet tend to swell slightly after activity. Always leave about a thumb’s width of space between your longest toe and the end of the shoe.
Q: How do I get the right fit in kids’ shoes?
Have your child’s feet measured while they are standing, and measure both feet since one may be larger. When the child’s foot is fully extended in the shoe, there should be a small amount of space—about half an inch—between the toes and the front of the shoe. Avoid buying shoes that are more than one size too large, as overly large shoes can cause tripping and foot problems.
Q: How do I clean Bearpaw or other sheepskin boots?
• Wetting the Boots – Lightly dampen the entire boot with water; avoid soaking to prevent water marks later.
• Cleaning the Suede Upper – Apply a small amount of suede cleaner mixed with water to a soft damp cloth and work it into the surface. Rinse carefully without using coarse or wire brushes to avoid damage.
• Cleaning Sheepskin Lining – Use a sheepskin-appropriate shampoo to gently clean the lining and trim, rinsing thoroughly afterward.
• Drying – Let boots dry naturally in a ventilated area, stuffing them with paper towels or soft material to preserve shape. Avoid direct sunlight and heat sources that could damage the material.
• Protection – Once dry, apply a stain and water repellent spray to help guard against dirt, stains, and moisture.
Q: How do I clean sneakers?
- Remove laces and inserts; wash laces separately and let air dry.
- Mix mild soap and water (dish soap works well) or use a compatible sneaker cleaner depending on material (canvas, rubber, leather).
- Clean inside and outside with a soft brush, rinse, and use a towel to absorb excess moisture. Avoid machine washing unless the sneakers are explicitly machine-washable.
- Stuff sneakers with paper towels to maintain shape as they dry.
- Allow air drying in a ventilated space; do not use a dryer. After drying, replace laces and inserts and, if needed, sprinkle baking soda inside to reduce odor.
Q: How do I remove stains from canvas shoes?
• Dirt Stains: Apply shampoo on a toothbrush or nail brush and scrub gently, then wipe away residue with a sponge.
• Grass Stains: Mix dish soap and water, dip a brush in the solution, and scrub the stain.
• Grease or Tar: Use a cotton swab dipped in clear nail polish remover to target stubborn spots; ensure the remover won’t affect shoe colors.
• General Stains: Oxygen bleach applied with a brush can help remove various stains from canvas fabrics.
Q: What is your return policy?
If you need to return or cancel an order, please contact our customer service through the support channels provided on the runtoformal.com website and we will respond as soon as possible.
Q: Will I receive order confirmations?
Once you place an order, you’ll receive confirmation notifications to let you know the order has been received. Additional updates will be provided when the order is processed and ready for shipping.
Q: Are gift cards redeemable for cash?
Gift cards at runtoformal.com are not redeemable for cash except where required by law. In some legal jurisdictions, if a gift card has a minimal balance, cash redemption may be permitted.